The owner of the company had stepped away from the company and left it in the hands of Michael McDowell for 2 years after the death of a family member. After seeing all of these complaints and speaking with customers himself, the owner of the company came back into the office and cleaned house.
Michael McDowell is no longer with the company and Elite is striving to make customers happy.
Beware because Michael McDowell has started his own company now called Breathe Pure or K & H Consulting and he is using his own company to rip off customers. Elite has gone back and talked to every customer they can find who had a complaint and worked to make things right with each one.
Reason of review: Good customer service.